Confirmation & Cancellation

CONFIRMATION

  • When we receive your request for a tourist service, we will send you an e-mail with a detailed offer and availability as soon as possible.
  • If you will be happy with our offer we will send you payment request.
  • If you don’t see reply from us, please, check your SPAM BOX folder and let us know.
  • In case of last minute booking you can always call us at: +48 664 702 755

CANCELLATION POLICY

  • Full refund is guaranteed in case of cancellation made at least 48 hours before the date of the tour
  • Cancellation fee of 25% of the total value of reservation is charged in case of cancellations made between 48 hours and 24 hours before the date of the tour
  • No refunds are issued in case of cancellations made later than before 24 hours of the tour

Exceptions from those rules and terms:

  • Cancellation of bookings for activities – individual terms for each booking
  • No refunds are issued in case of booking for tours to Auschwitz or Wieliczka Salt Mine from Krakow
  • Cancellation fee of 25% of the total value of reservation is charged in case of cancellation for any type of tour to Auschwitz from any city (except Krakow)
  • Cancellation of bookings for groups of 8 people and more – individual terms for each booking

PAYMENT POLICY

  • In order to confirm a reservation we require a deposit of at least 50% of the total value of the service. Deposit payments can be made with credit card or bank transfer
  • Rest of the amount can be paid either with credit card or bank transfer (not later than 48 hours before the tour)

Exceptions:

  • Full payment in advance is required to confirm a reservation for any type of tour to Auschwitz or Wieliczka Salt Mine from any city
  • Payment policy for activities may differ and are subject to individual reservation
  • Bookings for groups of 8 people and more may differ and are subject to individual reservation

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