CONFIRMATION
- When we receive your request for a tourist service, we will send you an e-mail with a detailed offer and availability as soon as possible.
- If you will be happy with our offer we will send you payment request.
- If you don’t see reply from us, please, check your SPAM BOX folder and let us know.
- In case of last minute booking you can always call us at: +48 664 702 755
CANCELLATION POLICY
- Full refund is guaranteed in case of cancellation made at least 48 hours before the date of the tour
- Cancellation fee of 25% of the total value of reservation is charged in case of cancellations made between 48 hours and 24 hours before the date of the tour
- No refunds are issued in case of cancellations made later than before 24 hours of the tour
Exceptions from those rules and terms:
- Cancellation of bookings for activities – individual terms for each booking
- No refunds are issued in case of booking for tours to Auschwitz or Wieliczka Salt Mine from Krakow
- Cancellation fee of 25% of the total value of reservation is charged in case of cancellation for any type of tour to Auschwitz from any city (except Krakow)
- Cancellation of bookings for groups of 8 people and more – individual terms for each booking
PAYMENT POLICY
- In order to confirm a reservation we require a deposit of at least 50% of the total value of the service. Deposit payments can be made with credit card or bank transfer
- Rest of the amount can be paid either with credit card or bank transfer (not later than 48 hours before the tour) or by cash during the tour (in PLN currency)
Exceptions:
- Full payment in advance is required to confirm a reservation for any type of tour to Auschwitz or Wieliczka Salt Mine from any city
- Payment policy for activities may differ and are subject to individual reservation
- Bookings for groups of 8 people and more may differ and are subject to individual reservation