CONFIRMATION
- When we receive your request for a tourist service, we will send you an e-mail with a detailed offer and availability as soon as possible.
- If you will be happy with our offer we will send you payment request.
- If you don’t see reply from us, please, check your SPAM BOX folder and let us know.
- In case of last minute booking you can always call us at: +48 664 702 755
CANCELLATION POLICY
- Full refund is guaranteed in case of cancellation made at least 48 hours before the date of the tour
- Cancellation fee of 25% of the total value of reservation is charged in case of cancellations made between 48 hours and 24 hours before the date of the tour
- No refunds are issued in case of cancellations made later than before 24 hours of the tour
Exceptions from those rules and terms:
- Cancellation of bookings for activities – individual terms for each booking
- No refunds are issued in case of booking for tours to Auschwitz or Wieliczka Salt Mine from Krakow
- Cancellation fee of 25% of the total value of reservation is charged in case of cancellation for any type of tour to Auschwitz from any city (except Krakow)
- Cancellation of bookings for groups of 8 people and more – individual terms for each booking
PAYMENT POLICY
- In order to confirm a reservation we require a deposit of at least 50% of the total value of the service. Deposit payments can be made with credit card or bank transfer
- Rest of the amount can be paid either with credit card or bank transfer (not later than 48 hours before the tour)
Exceptions:
- Full payment in advance is required to confirm a reservation for any type of tour to Auschwitz or Wieliczka Salt Mine from any city
- Payment policy for activities may differ and are subject to individual reservation
- Bookings for groups of 8 people and more may differ and are subject to individual reservation